Customer Service Representative - Collision Center

Chapman Collision Centers and Used Cars Tucson•Tucson, AZ

3d•Onsite

About The Position

Chapman Automotive Group is seeking a passionate, customer-focused Customer Service Representative to join their Collision Center team. This role is crucial for ensuring customers have a positive and efficient experience throughout the vehicle repair process. The ideal candidate will be friendly, welcoming, detail-oriented, and committed to operational excellence. As the first point of contact, you will handle vehicle check-ins, document conditions, address inquiries, and coordinate with other departments to maintain high standards of quality and customer satisfaction.

Requirements

Excellent interpersonal and communication skills.
Ability to perform detailed vehicle check-ins, accurately document vehicle conditions, and communicate professionally with customers regarding the repair process.
Strong attention to detail and the ability to complete vehicle inspection documentation accurately and thoroughly.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and organizational abilities.
Proficiency with computers and common software applications.
Positive attitude and a commitment to delivering excellent customer service.

Nice To Haves

Experience in a customer service role preferred.
Previous automotive collision repair or dealership experience preferred, but not required.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in person.
Assist customers with vehicle check-in upon arrival, conducting thorough walk-around inspections, documenting pre-existing damage, taking required photographs, verifying customer and vehicle information, and ensuring all necessary paperwork is completed accurately before repairs begin.
Communicate professionally with customers regarding the vehicle repair process, providing clear information and addressing questions or concerns.
Assist customers with scheduling appointments, providing service information, and addressing concerns.
Collaborate with team members across departments to resolve customer issues efficiently and ensure a smooth repair process.
Maintain accurate and detailed records of customer interactions, vehicle inspections, documentation, and transactions.
Follow up with customers to ensure their needs are met and expectations exceeded.
Contribute to continuous improvement initiatives to enhance customer service processes.

Benefits

Competitive Pay
Professional Development: Access ongoing training and growth opportunities to advance your career.
Supportive Team Environment: Join a collaborative team where your contributions are valued.
Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
Volunteer Opportunities
Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.