Customer Service Representative

Payvantage•Jonesboro, AR

16d•$14 - $16

About The Position

Payvantage is a fast-growing fintech company providing lease-to-own financing for consumers with less-than-perfect credit. We offer flexible payment options and a streamlined approval process to help customers access essential products while building financial flexibility. At Payvantage, our Customer Service Associates are the voice of our brand and a key part of delivering exceptional client experiences. In this role, you’ll support customers through phone, email, and live chat while providing clear, helpful solutions in a fast-paced, team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value from our products and services. We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, and making a positive impact every day.

Requirements

2+ years of previous customer service experience a plus
Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise
Office and database software skills.
Negotiation and conflict resolution skills.
Ability to prioritize, multi-task and manage time effectively.
Ability to work independently or in a team setting based on business needs
Detail orientated

Responsibilities

Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
Conduct outbound communications to existing customers using telephone, email, and Chat
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs