Customer Service Representative

Kao•Cincinnati, OH

23h•Hybrid

About The Position

Kao USA Inc. is looking for a passionate, high capacity, multifaceted team member to join our Customer Service Team reporting to the Customer Service Manager. The Customer Service Organization at Kao means more than managing orders. We are looking for someone who can manage key accounts regarding management of replenishment and promotional orders, ensure customer inventory needs are met, resolve shipment/delivery issues in addition to crediting the customer for service challenges.

Requirements

Associate's degree or 2 years Customer Service Experience (input customer orders; track/trace shipments; returns management; email).
Strong critical thinking skills.
Strong communication skills (both written and oral).
Outstanding organizational skills & Experience handling support requests from a variety of different channels.
Computer literacy, including proficient in Microsoft office products (specifically Word and Excel (can maintain complex spreadsheets)).
SAP experience.

Responsibilities

Manage daily order processing activities for domestic and international business.
Monitor promotional ordering; ensure customers meet inventory commitment resulting in customer not under or over ordering.
Communicate priorities and customer requirements to the warehouse; supply shipment paperwork to the warehouse (if required).
Manage customer returns, credits, debits, etc.
Understand customer requirements and bring solutions to issues.
Manage multiple outlook mailboxes; address requests and issues.
Monitor open orders to ensure timely shipment to customer; address late shipments with appropriate party.
Support continuous process improvements.
Attend Team Meetings.
Stock management - ensure correct version of product is shipping to customer.
Update SAP tables (i.e. customer material # table, material determination).