Customer Service Representative
TEKsystems•Orlando, FL
•$19 - $19•Remote
About The Position
As a Customer Service Representative, you will be taking incoming calls for delivery and payments of utility services. This position requires exceptional customer service skills to address service needs, billing, and transaction inquiries. Typical call volume is around 50+ per day. This is a remote, contract position that will support the team during their busiest season. Equipment will be provided, and you must have reliable high speed internet.
Requirements
- Exceptional customer service skills.
- Effective communicator who understands the importance of listening and being empathetic.
- Problem-solving skills and a passion to create customer satisfaction.
- Previous customer service experience.
- Knowledge of basic office equipment and Office 365.
- Must have flexible availability between 6a-8p EST and to work on weekends as needed.
- Reliable high speed internet.
Nice To Haves
- Bi-lingual (Spanish) a plus but not required.
Responsibilities
- Taking incoming calls for delivery and payments of utility services.
- Addressing service needs, billing, and transaction inquiries.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
