Customer Service Representative

ProCare Rx • Gainesville, GA

21d • $16 - $17 • Onsite

About The Position

This role involves handling inbound telephone calls, assessing and resolving client issues, escalating problems as needed, and documenting all pertinent information. The position requires excellent communication and PC skills, strong organizational abilities, and the capacity to work both independently and as part of a team. Flexibility in work hours and adaptability to changing departmental needs are essential.

Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.

Nice To Haves

• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program provides confidential support and counseling.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED