Customer Service Representative

Sitka, City and Borough of•Sitka, AK

2d•Onsite

About The Position

The primary purpose of this position is to provide customer service in the collection of payments received by mail or in person, to assist customers with utility services, and to respond to questions from customers about utility services and payment. Under the direct supervision of the Budget/Treasury Officer, the employee works independently on assigned duties and responsibilities.

Requirements

High school diploma or GED
One year of experience in customer service, bookkeeping or accounting, or cash handling
Operating a personal computer using standard software, such as Word, Excel, and Outlook, and customized financial, accounting, and auditing software
Organizing, maintaining, and managing a wide variety of records and files, including financial and legal records, both in paper and electronic form
Prioritizing work while focusing on multiple tasks that require meticulous attention to detail
Providing customer service including answering questions, handling payments, and dealing with routine problems
Recognize and maintain confidential information
Produce high quality work that has been self-reviewed for accuracy
Work independently based on general instruction and in compliance with policies and procedures
Communicate effectively with others, both orally and in writing, using both technical and non-technical language
Understand and follow oral and written policies, procedures and instructions
Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Quickly learn and put to use newly acquired skills and knowledge

Responsibilities

Serves as the primary, initial contact at the front counter of the payment office
Directs phone calls to appropriate departments
Processes payments received by mail or in person
Processes applications and work orders for utility accounts
Researches ambiguous and unreadable payments
Provides answers to or deals with complicated questions or problems regarding utility services or payments
Performs daily cash and check reconciliation
Secures revenue by verifying and posting receipts and resolving any discrepancies
Prepares insufficient check collection letters and pursues payment
Processes autopay batches for moorage accounts for each billing cycle
Performs other duties as assigned