CUSTOMER SERVICE REPRESENTATIVE (11:30am-8:00pm EST)

THE LOOMIS COMPANY•Wyomissing, PA

18h•Hybrid

About The Position

The Loomis Company is a family-owned company with over 70 years of experience, committed to protecting people, assets, and future. They are known as trusted insurance experts, continually expanding their business with a focus on service, expertise, and technology. The company is seeking driven, reliable individuals who are highly motivated, have a passion for helping customers, and a drive to learn and grow to join their team as a Customer Service Representative.

Requirements

Proven ability to communicate via telephone and written correspondence with an enthusiastic and courteous demeanor.
Stellar people & listening skills.
Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment.
Proficient typing skills with minimal error count.
Knowledge of Microsoft Office products.
Excellent verbal and written communication skills.
Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims.
High School Diploma or General Education Degree (GED).
Two years customer service experience.

Nice To Haves

Proven ability to communicate bilingually (English/Spanish preferred).
Customer service experience preferably in a call center environment.
Experience with medical codes and/or terminology helpful.

Responsibilities

Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
Maintain customer service logs to 1 page or less (or 3 day turn around time).
Process any incoming client correspondence.
Meet or exceed production goals for calls and correspondence.
Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
Meet or exceed customer service quality standards.
Complete special projects as assigned.