Customer Contact Center Representative - 11:30am-8:00pm Shift

Wintrust Financial Corporation•Rosemont, IL

13d•$19 - $20•Hybrid

About The Position

Wintrust is seeking a Customer Contact Center Representative to join their team. This role is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal-driven, multi-media contact center. The representative will work cross-functionally with other banking groups to maximize effectiveness and maintain strong knowledge of current business strategy, business requirements, and support the desired customer experience across multiple lines of business.

Requirements

1-3 years directly related experience.

Nice To Haves

Banking customer service experience

Responsibilities

Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems.
Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.
Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.
Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.