Customer Service Representative

Piller's Fine Food•Waterloo, ON

14d•CA$50,000 - CA$60,000•Onsite

About The Position

NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE If you think our products are great, you should “meat” our people! At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people. If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.

Requirements

Post-Secondary education preferred
1-2 years of proven customer service experience; food manufacturing industry considered an asset
Proficient computer skills - MS Office & ERP experience
Excellent communication (written/verbal - English)
Customer focused - proven experience providing service excellence
Ability to adapt/ respond to various personalities
Strong phone handling skills
Proficient in active listening
Ability to multi-task, prioritize, organize and manage time effectively
Ability to make decisions independently
Ability to work under pressure

Responsibilities

Manage a portfolio of accounts; receive, input, process orders from all manners of order receipt for both Piller’s and Mclean’s businesses
Liaise with sales representatives as required for all order processing
Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution on issues (shortages, overages, incorrect product, shipping delays etc.)
Check for invalid dates, routes, items & customer numbers
Release, edit correct and update EDI orders
Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.)
Assist with consumer inquires and complaints received via website and phone
Follow up with backorders, late shipments and order tracing
Perform other Customer Service functions as required, including (but not limited to): Vacation coverage, Order release to the warehouse, US invoicing, Open orders & consumer complaints reports, Export documents, Samples preparations, Processing of US orders, Outbound phone calls for order taking