Customer Service Representative

Buckland•Laredo, TX

20d•Onsite

About The Position

Buckland is looking for a Customer Service Representative. This position is responsible for acting as a liaison between the company and clients to provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The shift is Tuesday to Saturday from 9:00 am to 6:00 pm CST.

Requirements

High School Diploma or equivalent.
CCS Designation (US NB and CND only).
Minimum 2 years in custom brokerage or logistics experience.
Intermediate MS Office knowledge.
High level of organization, time management and attention to detail.
Completion of complex entries.
Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
Bilingual in Spanish/English (US SB only).
Must be legally eligible to work for the Company at all times.
Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

Good written and verbal communication skills.
Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
Driven by results working in a fast paced environment.
Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.

Responsibilities

Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
Liaison between intercompany departments with regards to potential client set up and/or inquiries.
Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
Review and prepare orders according to customer requirements and monitor order fulfillment process until transaction is completed.
Identify and address opportunity areas to meet customer demands.
Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.