Customer Service Representative

Qureos • Phoenix, AZ

2d • Remote

About The Position

Remote Control Solutions (RCS), a leading specialist in innovative access control products, is seeking a dedicated and professional Customer Service Representative to join our team. With over 20 years of experience, RCS provides reliable, state-of-the-art solutions to suppliers and installers worldwide. The ideal candidate will be the first point of contact for our valued clients, delivering exceptional support and ensuring a seamless customer experience. This is a Full-Time position based in Phoenix, Arizona, USA, offering a competitive salary of $34 - $37 per hour.

Requirements

• Proven experience in a customer service, client support, or a similar role.
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent organisational skills and a high level of attention to detail.
• Proficiency in using CRM systems and the Microsoft Office Suite.
• Ability to work effectively both independently and as part of a collaborative team.

Nice To Haves

• A technical aptitude or previous experience in the electronics or access control industry is highly desirable.

Responsibilities

• Manage a high volume of incoming customer enquiries via phone, email, and online platforms in a timely and professional manner.
• Provide accurate information regarding our extensive range of products, including transmitters, receivers, and accessories.
• Assist clients with order processing, product selection, and troubleshooting of technical issues.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and expediting correction or adjustment.
• Maintain and update customer records accurately within our CRM system.
• Collaborate with internal teams, including sales and technical support, to ensure customer needs are met effectively.
• Stay current with product knowledge and industry developments to provide the best possible support.
• Gather customer feedback and contribute to the continuous improvement of our services and processes.

Benefits

• A competitive hourly wage.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday entitlement.
• Opportunities for ongoing training and professional development.
• A positive and supportive team environment within a well-established, innovative company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed