Customer Service Representative

TEKsystems • Madison, WI

5d • $20 - $20 • Onsite

About The Position

A growing organization is seeking a Customer Care Representative to join its customer support team. This role is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative environment. The Customer Care Representative will support customers by handling inbound calls and emails related to orders, product information, pricing, and account management. The ideal candidate will have strong communication skills, experience managing customer concerns, and the ability to work across multiple departments to resolve issues efficiently.

Requirements

• Minimum 1 year of customer service, technical support, or related experience.
• Experience handling challenging or escalated customer interactions.
• Proficiency in Microsoft Office applications.
• Experience working with CRM, ERP, or other business software systems.
• Typing speed of 40+ WPM.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Experience in order entry, customer support, or technical customer service environments.
• Experience troubleshooting customer issues over the phone.
• Familiarity with KPI-driven customer service environments.

Responsibilities

• Answer inbound customer calls and emails regarding: Order placement, Order status updates, Product information, Pricing inquiries
• Process customer orders and requests accurately within the company ERP system.
• Respond to customer complaints and resolve issues in a timely and professional manner.
• Create and maintain customer accounts.
• Troubleshoot customer concerns and escalate issues when necessary.
• Process Return Merchandise Authorizations (RMAs).
• Collaborate with internal teams including logistics, supply chain, compliance, sales, and operations to resolve customer issues.
• Monitor and manage email queues to ensure service-level goals are achieved.
• Participate in daily team meetings and performance discussions.
• Meet established productivity, quality, and customer service metrics.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed