Part-Time Customer Service Representative (Monday - Friday, 4pm-9pm)

Veterans United Home Loans • Columbia, MO

1d • Onsite

About The Position

As a Customer Service Representative, you are responsible for providing front-line knowledge to incoming callers and directing them appropriately, while maintaining exceptional customer service. You will address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines. This role prohibits taking loan applications from or discussing any loan terms with prospective borrowers. The hours for this opening require availability to work every day, Monday - Friday from 4pm-9pm. Job duties will vary upon assignment but may include: First point of contact for borrowers over the phone, providing exceptional customer service internally and externally. Address general inquiries about VA loan process and gather basic borrower information, while abiding by company and industry guidelines prohibiting any discussion of loan terms with customers. Process debit transactions and assist clients in making mortgage payments. Perform other duties as assigned, excluding licensed activity. We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

Requirements

• Dedicated work ethic.
• Ability to multitask.
• Exemplary customer service skills.
• Excel in fast-paced, results-oriented environment.
• Thrive in a highly cooperative work setting.
• Strong interpersonal communication skills (written and verbal).
• Effective communication and conflict resolution.

Nice To Haves

• Previous customer service experience preferred (but not required).

Responsibilities

• First point of contact for borrowers over the phone, providing exceptional customer service internally and externally.
• Address general inquiries about VA loan process and gather basic borrower information, while abiding by company and industry guidelines prohibiting any discussion of loan terms with customers.
• Process debit transactions and assist clients in making mortgage payments.
• Perform other duties as assigned, excluding licensed activity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed