Customer Care Representative (7am-4pm-Monday-Friday)

Dixie Electric, Plumbing, Air and Doors • Montgomery, AL

20h • Onsite

About The Position

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key? Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Requirements

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset

Nice To Haves

• Familiarity with business management software tools

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

Benefits

• 401(k)
• medical
• dental
• vision
• life
• AD&D
• short- and long-term disability
• critical illness
• accident
• hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED