Family Medicine Farmington CSR
San Juan Regional Medical Center•Farmington, NM
•Onsite
About The Position
The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical staff. The CSR demonstrates self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner. This role is part of a values-driven organization dedicated to delivering exceptional care and making life better for the community.
Requirements
- High school diploma or GED
- Strong data entry and computer skills
Nice To Haves
- Previous receptionist, clerical and/or secretarial experience
Responsibilities
- Provide excellent service and set a positive tone for every customer.
- Serve as the liaison between patients and clinical staff.
- Coordinate customer encounters and serve as the communication hub for the clinic.
- Support obtaining referrals and authorizations.
- Handle financial transactions.
- Manage the patient's medical records and clinic and hospital billing and coding.
- Build productive interpersonal relationships in every encounter.
- Demonstrate teamwork.
- Actively participate in the department.
- Implement SJRMC's Service Standards into daily work: Safety, Courtesy, Effectiveness, and Stewardship.
- Set limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment.
- Cope and strive for balance when caring for acutely ill patients and families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
