Customer Service Representative/MyRepChat (Remote)

FMG Suite•Sandy, UT

1d•Remote

About The Position

MyRepChat is a web-based texting application. Our clients utilize it to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries. You will assist clients with questions and resolutions, assist to align client expectations with the service, and identify areas of improvement.

Requirements

Must have Customer Service experience
Excellent written and verbal communication skills
Ability to work remotely and remain on task
Ability to work as a part of a team
Ability to apply critical thinking to problems
Ability to work with a computer and learn new software

Responsibilities

Answer incoming calls
Respond to incoming emails
Attend screen share calls with clients
Attend regular meetings to discuss area of improvement for Support
Be available during regular business hours for unexpected calls and meetings
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

Generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown
Comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave
Medical with $0 co-pay Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement
Work computer equipment provided