Front Desk Mid Day

Gold's Gym - British Columbia • Vancouver, BC

7d • Onsite

About The Position

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. This role involves 3-4 days per week (12-24 hours) and requires availability for weekday evening closing shifts. There is a commitment of no extended travel/time off during the first 4 months. Available shifts include Sundays 11:30am-4:30pm, Tuesdays 2:00pm-6:00pm, and Fridays 2:00pm-6:00pm. Training for closing is necessary.

Requirements

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily

Nice To Haves

• First Aid certification (asset)

Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

Benefits

• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed