Customer Service Representative

ConGlobal•Seattle, WA

1d•$22 - $25•Onsite

About The Position

ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join their team. The primary role is to establish and maintain strong relationships between ConGlobal and its customers while ensuring the accuracy of all equipment records and activities. This role involves managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction. ConGlobal is the go-to expert for multimodal, industrial terminal operations and has been in the intermodal industry for over half a century. They are passionate about innovation and lead the industry in developing and deploying products that enhance operations, unlock new markets, and disrupt the status quo. They offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica, and the largest depot terminal network in North America. This role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities.

Requirements

High school diploma or equivalent required.
Proven experience in customer service, logistics, or a similar field.
Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving skills and the ability to work independently.
Must pass a pre-employment background verification and drug screening.

Nice To Haves

A college degree or relevant certifications in customer service or logistics is a plus.
Experience with TEC systems or similar inventory management software is a plus.
Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
Strong attention to detail and accuracy in data entry and recordkeeping.
Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
Good time management skills and the ability to prioritize tasks effectively.
Ability to handle confidential information with integrity and professionalism.

Responsibilities

Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
Prepare and manage daily billing paperwork for repaired units.
Compile and submit monthly storage and handling billing reports.
Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
Update TEC system with sales equipment repairs and movements.