Customer Service Representative

Rosenberg Indoor Comfort • San Antonio, TX

18d • Onsite

About The Position

Rosenberg Indoor Comfort, LLC of San Antonio, TX is looking to hire a full-time Customer Service Representative to join our office team. This position offers a competitive starting wage of $15.00 per hour with opportunities for growth based on performance and experience. Founded in 2003, Rosenberg Indoor Comfort is a family-owned company dedicated to providing high-quality residential and commercial HVAC services. They were awarded National Contractor of the Year by ACCA. The company values its employees, offering promotions, great benefits, ongoing training, and opportunities for growth in an organized, fun, and relaxed environment. As a Customer Service Representative, you will be the first point of contact for customers, playing a crucial role in delivering an outstanding customer experience. You will handle tasks such as answering phones, scheduling service, assisting the dispatch team, and supporting technicians and customers, ensuring the office runs smoothly.

Requirements

• At least one year of customer service, administrative, or service industry experience.
• Strong phone etiquette with a friendly, professional speaking voice.
• Excellent listening, communication, and customer service skills.
• Ability to multitask, prioritize work, and stay organized.
• Strong attention to detail and accurate data entry skills.
• Comfortable learning new software and technology.
• Dependable, self-motivated, and eager to learn.
• Team-oriented with a willingness to assist wherever needed.
• Ability to remain seated at a desk for extended periods while working on a computer and handling phone calls.

Nice To Haves

• Previous experience with ServiceTitan is preferred but not required.
• Knowledge of San Antonio and the surrounding areas is a plus.

Responsibilities

• Answering incoming phone calls with professionalism and enthusiasm.
• Responding to customer inquiries and service requests by phone and email.
• Entering service requests and maintaining customer information in ServiceTitan.
• Processing credit card payments.
• Printing and mailing work orders for customers who do not receive email.
• Assisting with bulk email communications and marketing campaigns.
• Promoting and selling Preventative Service Agreements (PSAs).
• Converting marketing and Google Ads calls into scheduled service appointments.
• Providing backup support for dispatch during lunch breaks, vacations, or as needed.
• Mailing and following up on residential maintenance agreement renewals.
• Assisting with additional office and dispatch tasks to support daily operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• IRA with up to a 3% company match
• Paid time off (40 hours after your first year and 80 hours after your second year)
• Seven paid holidays
• Your birthday off
• Ongoing training and opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed