Part Time Customer Service Representative

Armstrong Group • Butler, PA

6d

About The Position

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

Requirements

• High school diploma or general education degree (GED) is required
• Basic computer skills are required; multitasking ability and adequate typing skills are necessary for success
• At least 6 months of experience in customer service, retail, or office environment
• Effective communication skills: friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethics and a high degree of integrity
• Ability to adapt quickly and effectively to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Responsibilities

• Resolve customer inquiries over the telephone
• Proficient handling of billing inquiries, and video product/streaming troubleshooting
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Understand and be able to communicate video product features and benefits
• Use provided training materials and job tools to resolve customer quickly and accurately
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Adhere to and support customer/company account security and privacy protocols
• Additional duties or responsibilities may be assigned as necessary

Benefits

• Attractive Compensation package
• Part of an Award-Winning Team
• Convenient, no-pay parking
• Free Company services such as Internet, video, and telephone.
• Discounted services from our affiliate companies!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED