Customer Service Representative

Harley-Davidson•Milwaukee, WI

13d•Onsite

About The Position

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as a Representative Customer Service. Job Summary The Representative Customer Service works as an integral part of the Customer Support Center to field customer calls and questions. This position involves responding to a variety of inquiries, making some decisions without established resolution methods and working with multiple areas within Harley-Davidson to assure resolution of routine and non-routine issues and inquiries. This position is responsible for troubleshooting and providing clear and complete documentation of customer problems and requests, as well as meeting pre-established metrics.

Requirements

High School Diploma or Equivalent Required
Typically requires a minimum of 2 years of related experience.
Experience in technical customer service/account management, wholesale customer relationship management, call center, or order system management
Proficiency in Mircosoft Office Suite
Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
Ability to work with team members to solve problems that may not have an established resolution method
Demonstrated ability to work with minimal supervision

Responsibilities

Employee will be responsible for interacting professionally with a variety of stake holders via various communication mediums (written and/or verbal).
Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends
Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis
Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems
Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures
Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner