Pedi Customer Service Representative- South Park
About The Position
CentroMed is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for patients, ensuring a positive experience. The CSR is responsible for patient registration, processing for healthcare and social services, and coordinating data entry to meet deadlines. This role also involves conducting patient financial reviews, handling billing and collections, and compiling data summaries for the agency's UDS report and Quality Improvement activities. The ideal candidate will be a "SUPER STAR" dedicated to providing comprehensive care and quality customer service within a mission-focused organization.
Requirements
- High School Diploma or equivalent.
- General experience working in a health care setting.
- Experience with medical data entry preferred.
- Strong clerical skills, including keyboarding.
- Good understanding of basic math.
- Computer knowledge and use of a calculator.
- Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with attention to detail.
- Excellent attendance and punctuality.
Nice To Haves
- Bilingual English/Spanish.
Responsibilities
- Establish and update patient accounts in the computer system.
- Enter charges for self-pay, insurance, and eligibility programs.
- Reconcile charges daily and maintain error-free daily balance sheets.
- Determine patient eligibility for special programs.
- Assist patients and visitors in the clinic.
- Answer telephones professionally.
- Schedule patient appointments according to established protocols.
- Maintain a 100% productivity rate.
- Perform encounter entries, maintain logs, and manage referrals and outreach paperwork.
- Review and update household financial and demographic information annually.
- Perform intake interviews for new patients and confirm homelessness.
- Review and update patient registration and demographic information periodically.
- Assemble necessary medical/dental record forms and initiate encounter forms.
- Follow up on no-shows as directed.
- Maintain excellent personal attire and punctuality.
- Assist clinical teams in patient assessment via observation and notify clinicians of emergencies.
- Adhere to policies and procedures in the Employee Safety Handbook, including OSHA and JCAHO compliance.
- Participate in the agency’s Quality Improvement Program.
- Assist with outreach activities and other duties as assigned.
Benefits
- Healthcare for all populations
- Comprehensive care
- Quality customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
