Customer Service Representative

Culligan of Canada•Guelph, ON

13d•Onsite

About The Position

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. This role involves assisting customers in person and over the phone, managing deliveries and service calls, processing contracts, and handling financial transactions. The company is committed to a supportive and non-toxic work environment with opportunities for internal growth.

Requirements

Outgoing, friendly, and a desire to help people
Excellent interpersonal and phone communication skills
Ability to multitask and work in a fast-paced environment
Previous customer service experience
Intermediate computer knowledge

Responsibilities

Assist customers in person and on the phone in a professional manner
Set up deliveries and book service calls
Process new contracts, create customer account and schedule installation, as required
Print and distribute service work orders and route tickets, close work orders and bill out once completed
Promote and up-sell products and services to new and current customers
Book walk-in and phone sales leads with Sales Team
Make accounts receivable collections and related calls, forward outstanding invoices as requested
Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
Refer unresolved customer grievances to designated departments for further investigation
Carry out water jugs and bags of water softener salt to customers when required