Customer Service Representative

Conduent•Remote, PA

13d•Remote

About The Position

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members’ concerns. Maintain up to date support knowledge through offered training. Accurately document requests, status changes, complaints, and grievances. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

High School diploma or GED
1 year of Customer Service/Call Center Experience.
Ability to submit to and pass a background check.
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to sit for long periods of time.
Proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Responsibilities

Answer calls in a timely manner, as they are automatically received through blended call queues.
Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
Maintain up to date support knowledge through offered training.
Accurately document requests, status changes, complaints, and grievances.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits

Paid Training
Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time