Customer Service Representative

Waste Connections•6311-Norfolk Hauling, MA

22d•Onsite

About The Position

Bay Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Norfolk, VA. This is an advanced customer service role where you will work in conjunction with other departments to resolve customer disputes and demonstrate proficiency in proprietary operational systems. You will interview customers, record information, and handle service orders for installation, turn-on, discontinuance, or changes. Responsibilities include filling out contract forms, determining charges, collecting deposits, preparing change of address records, and issuing discontinuance orders. Effective use of software applications, including MS Word and Excel, is essential. You will deliver services in a manner that promotes goodwill, interacts with customers and employees to determine service requirements and resolve problems, and solicits sales of new or additional services in a fast-paced, cooperative, high call volume environment.

Requirements

Minimum 2 years of Customer Service experience in a high call volume atmosphere required
Experience with MS Word, Excel, and Email required
Typing and 10-key skills are required
Excellent organization and communication skills
Excellent oral and written communication skills
Ability to read and comprehend technical manuals
Ability to analyze and solve problems

Nice To Haves

Bilingual preferred

Responsibilities

Work in conjunction with other departments to resolve customer disputes
Demonstrate the ability to become proficient in the use of proprietary operational systems
Interviews customers and records interview information into computer for customer service
Talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
Delivers services to customers in a manner that promotes goodwill
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Work in a fast paced, cooperative, high call volume environment
Solicit sale of new or additional services
Gather data, compile information, and prepare reports