Customer Service Representative

iWorkforce Solutions LP•Lake Dallas, TX

18d•$19 - $20•Onsite

About The Position

Looking for a Customer Service Representative with a positive mindset, capable of delivering excellent customer service through fast and accurate processing of orders. With the desire to grow professionally with networking and ongoing training opportunities. Assist clients with general inquiries regarding, but not limited to, pricing, products, inventory availability, delivery scheduling, order confirmations, invoicing, and collections.

Requirements

3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry
Attention to detail
Phone and Email Etiquette
Must work well alone and with others
Time Management skills
Good attendance and be on time
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
CRM Systems
Invoicing
Order Entry
High School Diploma/GED

Nice To Haves

Customer Service experience in construction, manufacturing, distribution, or a related industry experience
Bachelor's degree in Business, Communication, Marketing, or related fields.
Bilingual (English & Spanish)

Responsibilities

Develop and maintain customer relationships by creating and monitoring purchase orders, scheduling visits to the showroom, leading viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries, and maintaining customer account receivables.
Support the sales team by preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Provide customer support over the phone, face-to-face, and via email.
Perform analysis in SAP as requested by the GM or Operations Manager