About The Position

The Customer Service Representative operates equipment, stocks ingredients, prepares products, receives and processes telephone orders, takes inventory, and completes associated paperwork. The role also involves cleaning equipment and the facility approximately daily. The representative uses verbal, writing, telephone, computer keyboard, or touch-screen skills to take and process orders and communicate with customers and co-workers in person and over the phone.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and co-workers to process orders over the phone and in person.

Benefits

  • 401(k) plan
  • Health insurance for full-time positions
  • Bonus eligibility for management roles
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