Customer Service Representative (2690)

NOVO BUILDING PRODUCTS • Zeeland Charter Township, MI

34d • Onsite

About The Position

The Customer Service Rep I at NOVO Building Products is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves direct communication with customers to facilitate a smooth and efficient service experience, contributing to the overall success and reputation of the company.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer service role, preferably within the building products industry.
• Experience in handling customer inquiries and resolving issues via phone, email, or in-person interactions.
• Excellent communication skills, both verbal and written, with a strong ability to listen and empathize with customers.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and composure.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as collaboratively within a team setting.
• Demonstrated ability to learn quickly and adapt to changes in processes and technology.

Nice To Haves

• Familiarity with CRM systems and practices is preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with product information, order status, and general inquiries.
• Resolve customer complaints and issues by identifying the problem, determining the cause, and selecting the best solution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure a seamless customer service experience.
• Provide feedback and suggestions to improve customer service processes and procedures.
• Stay informed about product updates, company policies, and industry trends to provide accurate information to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees