Customer Service Representative

Conduent • Remote, PA

12d • Remote

About The Position

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.

Requirements

• High School diploma or GED
• 100% Attendance in the first 90 days
• Have 1 year of Customer Service/Call Center Experience
• Ability to submit to and pass a background check
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to sit for long periods of time

Nice To Haves

• Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Responsibilities

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training
• Accurately document requests, status changes, complaints, and grievances
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits

• Paid Training
• Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED