Customer Service Representative

Copeland•Forney, TX

20d•Onsite

About The Position

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Requirements

Establish and maintain effective customer relationships.
Provide timely and helpful information to individuals across the organization.
Be persistent in accomplishing obstacles and setbacks.
Build strong formal and informal networks.
Pick up on situational cues and adjust in the moment.
Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered
Strong communication skills
Strong computer skills – Microsoft Office including email, Excel and Word
Strong problem-solving and teamwork skills
Must be able to interface with all levels of management both internal and with external customers
Ability to travel up to 5% of the time
Legal Authorization to work in the United States – Sponsorship will not be provided for this role

Nice To Haves

Oracle experience
Customer service experience in a manufacturing environment

Responsibilities

Manage and resolve customer issues
Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer needs
Ensure accuracy of orders and shipment information in the Oracle systems
Monitor shipments to meet monthly demand targets and customer on-time delivery