Customer Service Representative

Ethos Veterinary Health•West Caldwell, NJ

17d•Onsite

About The Position

The Customer Service Representative role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during afternoon and evening hours. Responsibilities include greeting clients, managing phone calls, triaging urgent cases, processing payments, and supporting both clients and clinical staff.

Requirements

High school diploma or equivalent.
1+ year client service experience in a veterinary hospital required
Strong communication and computer skills
Ability to remain calm and professional under pressure
Availability for some holidays and inclement weather shifts
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

Compassionate, emotionally intelligent communicator
Solution-oriented, proactive, and highly reliable
Able to thrive in a fast-paced, high-volume ER setting
Strong multitasking, organizational, and teamwork skills
Committed to delivering an exceptional client experience

Responsibilities

Serve as the first point of contact for clients during urgent and emotional situations
Manage high-volume calls, client check-ins, and appointment coordination
Triage incoming cases and communicate with medical teams
Process payments and maintain accurate client and patient records
Provide clear, compassionate client and referral veterinarian education and support
Deliver “white-glove” client experience