Customer Service Representative

Morgan Distributing Inc•Decatur, IL

10d•Onsite

About The Position

Morgan Distributing Inc. ("MDI") is a third-generation, family-owned motor fluid distributor seeking a Gas, Diesel and Propane Customer Service Representative for its Decatur, IL location. Founded in 1954, MDI distributes high-quality motor oils, industrial lubricants, metalworking fluids, gas, diesel, propane, and specialty fluids across various markets including automotive, trucking, heavy-duty, agriculture, construction, mining, power generation, and industrial. The company utilizes industry-leading technology and provides energy savings analysis and sustainable maintenance programs. MDI is headquartered in Decatur, Illinois, with additional locations in Fairfield, Illinois, Cape Girardeau, Missouri, and Valparaiso, Indiana.

Requirements

High School Diploma
Proficiency in Computer skills: Word, Excel, Internet
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and unpleasant customers ('thick skin').
Pleasant, patient, and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work occasional approved overtime when needed.
Strong work ethic and team player mentality.

Nice To Haves

1+ years of experience in customer service or help desk capacity
Some experience with multiline phone systems and computers
Experience with Google, Microsoft Office and Adobe

Responsibilities

Receives and reviews orders submitted by clients for gas/diesel/propane products.
Edits orders for pricing, delivery, and shipping needs.
Provides customers with quotes for unit prices, shipping dates, anticipated delays, and other necessary information.
Answers customer questions regarding product pricing, availability, and delivery options, referring technical questions to the Gas/Diesel/Propane Dispatch Supervisor.
Enters orders into delivery software to determine total cost, verify pricing against assigned customer structures, check product availability, and confirm delivery feasibility.
Reports product, shipping, delivery, order, and inventory issues that may affect customer satisfaction to the Gas/Diesel/Propane Dispatch Supervisor.
Reports all account changes to the Gas/Diesel/Propane Dispatch Supervisor.
Enters Gas, Diesel, and Propane Inventory.
Completes end-of-month requirements such as invoicing, corrections, and inventory needs by the second business day of the new month.
Creates reports for pricing, product usage, and evaluation as needed.
Ensures price changes are implemented as they are provided by the Gas/Diesel/Propane Dispatch Supervisor.