Customer Service Representative

Michigan Humane • Rochester Hills, MI

7d • Onsite

About The Position

The Clinic Receptionist serves as the main point of contact with clients and the public via phone and in person at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners.

Requirements

• Outgoing personality with strong customer service skills.
• Exhibits compassion towards animals and their owners.
• Show patience and understanding when communicating with clients.
• Must be flexible and able to handle stress in a fast-paced work environment.

Responsibilities

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork such as release forms, cage cards, check-in sheets, ID collars, etc.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Benefits

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed