Customer Service Representative

Wieland North America•Duncansville, PA

8d•Onsite

About The Position

Wieland is hiring a Customer Service Representative. The Customer Service Representative will be responsible for maintaining and performing duties specific to the operations of the Customer Service Department. Establishes a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements. This role is located in Duncansville, PA and will be fully on-site.

Requirements

Exceptional attention to detail and a focus on delivering high-quality work.
Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.
High school diploma or equivalent.
Prior experience in a customer service role.

Responsibilities

Clearly and professionally communicate with customers, colleagues, and other departments to ensure understanding, collaboration, and customer satisfaction.
Complete assigned tasks and resolve customer inquiries accurately and within established timelines.
Meet or exceed assigned goals, demonstrating accountability, productivity, and contribution to team success.
Pursue ongoing learning and skill enhancement to maintain professional growth
Lead the quote preparation process, ensuring accurate pricing and timely responses to customer inquiries.
Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
Collaborate with key accounts on special projects and pricing strategies for new products.
Maintain in-depth knowledge of product lines, pricing structures, lead times, and ongoing marketing or promotional initiatives.
Coordinate with Process Control, Raw Material Buyer, Shipping departments and other internal departments to deliver exceptional customer support.
Direct customers to appropriate internal contacts for technical assistance and product guidance.
Communicate customer interactions within assigned territories to outside sales representatives.
Enter production orders accurately and expedite orders as required to meet customer deadlines.
Performs in a manner that will prevent errors and omissions, at both the customer level and internally.
Prepare and process invoicing in a timely and accurate manner.
Assist in training and onboarding departmental personnel.