Seasonal Inbound Customer Service Representative

ACC PREMIERE•, PA

6d•Remote

About The Position

ACC Premiere is seeking customer-focused, detail-oriented Remote Customer Service Agents to support a leading apparel brand. In this role, you will assist customers with placing orders, product inquiries, order tracking, and issue resolution. This is a fast-paced, high-volume environment requiring strong communication skills, empathy, and problem-solving abilities. This is a seasonal position with the potential to transition into a permanent role. Candidates who consistently meet performance and attendance expectations may be considered for future opportunities within the organization. Please note that if offered a subsequent position, schedule changes may apply, including the possibility of weekend or adjusted hours.

Requirements

Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
A dedicated home office workspace, ideally a separate room with its own door
Sufficient space to properly set up the workstation
Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection
Three available power connections — either three outlets or a power strip
Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment.
Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑free environment
Ability to adhere to a 40‑hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours
100% attendance is required during training period

Nice To Haves

Minimum of 2 years’ customer service experience in a call center environment
Experience in eCommerce or retail apparel support
Familiarity with order management systems (OMS) or CRM tools
Experience handling high volume seasonal demand
Customer service, retail sales, and call center experience

Responsibilities

Handle inbound customer interactions via phone, email, and/or chat
Assist customers with placing, modifying, and tracking orders
Provide accurate product information including sizing, availability, and pricing
Resolve customer concerns related to shipping, returns, and exchanges
Navigate multiple systems to document interactions and process requests
Maintain a professional and positive tone while delivering exceptional service
Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction)