Customer Service Representative Seasonal

The Wonderful Company•Del Rey, CA

20h•Onsite

About The Position

The Customer Service Representative is the primary interface for distributors, sales, carriers and warehouses for shipping operations in North American market. Responsible for order to fulfillment process and customer relationships. Develops, implements and coordinates customer service programs and activities.

Requirements

Three or more years of industry experience to include Call Center, eCommerce or logistics.
Experience with Order Management systems, Oracle experience a plus.
Excellent problem solving skills.
Comfortable making important decisions independently or with little guidance.
Excellent communication and customer service skills.
Ability to handle multi-projects simultaneously.
High energy and performance level.
Working knowledge of Microsoft Office, especially Excel.
Bilingual (Spanish/English).
Ability to maintain appearance and conduct suitable for a corporate environment
Ability to work occasional evenings, weekends, and travel if necessary.
Ability to sit at a desk and use a computer for long periods of time with or without accommodation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
being able to work with others
work efficiently with little or no supervision
understand and able to do basic math equations
speak the data that is being collected
open availability including evenings and weekends.

Nice To Haves

Oracle experience a plus

Responsibilities

Communicates with sales team, carriers and warehouses via phone or email to manage distributor, special event and other orders
Process orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments.
Research and resolve delivery issues to include issuance of credit or sending replacements
Maintain good customer and 3rd party logistics relations.
Supports overall supply chain planning, sales operations and expansion projects.
Fill out contract forms, determine charges for service requested, enter customer standard updates
Adjust complaints concerning billing or service rendered, independently investigates and solves service issues.
Manage and approve logistics costs for 3rd party logistics providers.
Provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.
Analyze orders and enter orders that align with current stock availability as well as minimize cost
Build relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback.
Proactively and independently identify problems and quickly implement appropriate solutions.

Benefits

Access to top-notch medical coverage
comprehensive vision and dental plans
401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
clear paths for career progression and internal mobility
dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
company-wide mentorship program
Continuous Improvement Training
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
Wonderful Neighbor to contribute to group service projects within our local communities.