Customer Service Representative - Horizons

Springs Window Fashions • Waukegan, IL

5d • Onsite

About The Position

Horizons Window Fashions, with roots stretching back to 1891, has experienced unprecedented growth marketing and producing unique and innovative window fashions. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois. This role is responsible for efficiently providing excellent customer service to our customers. Paid comprehensive training is provided on product, systems, and accounts.

Requirements

• High school diploma
• Basic computer skills
• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Multitasking skills
• Reliability

Responsibilities

• Answer and effectively respond to customer phone calls.
• Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
• Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.
• Accurate and timely entry of orders into the order management system for manufacturing and distribution.

Benefits

• Paid Time Off
• 10 Paid Company Holidays
• Tuition Reimbursement
• 401K & Company Matching
• Quarterly Bonus/Gainsharing Opportunities
• Career Path Advancement Opportunities
• Employee Product Discounts
• Employee Assistance Programs
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with up to 5% company match of eligible contributions
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid sick time at an amount that meets or exceeds all local requirements
• paid vacation time (pro-rated for 2025 based on start date)
• eleven paid holidays per year
• one paid volunteer day off per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED