Life - Customer Service Representative

Cincinnati Financial•Fairfield, OH

4h•$19 - $20•Onsite

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our life policy services department is currently seeking an associate customer service representative. This role is responsible for servicing both our agents and policyholders with their life insurance policies. This position is based at our Headquarters in Fairfield, Ohio. The pay range for this position is $18.50 - $19.50 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

ability to efficiently learn new operating systems and various reference materials
ability to collaborate and work independently.
desire to pursue further continuing education – including pursuit of accredited insurance class/exam (such as LOMA) or equivalent
excellent oral and written communication skills
good decision-making skills
a high school diploma or equivalent (required)

Nice To Haves

experience with LifePRO, LifePRO Digital Suite (LDS), Outlook, Excel, Lexis Nexis (preferred)
excellent understanding of coverage, rating, company products and Life Policy Service responsibilities (preferred)

Responsibilities

handles high volume of phone calls
mail daily LifePRO letters, correspondence and checks
process daily check extracts
update addresses for returned mail
logging all live checks in shared spreadsheet and hand deliver to Corporate Accounting for deposit
receives customers’ requests by telephone, fax, mail, or e-mail; analyzes request, provides needed service or information as needed.
processes loans, withdrawals, surrenders, inquiries, beneficiary/ownership changes, reinstatements, collateral assignments, external 1035/transfers, internal replacement and conversion close outs
assigns tasks to co-workers as necessary
assists in the formulation of various reports as needed
assess department workload to provide back-up for co-workers as needed
meet with field representatives for team meetings