Customer Service Representative -Monday - Friday 7am-3:30pm

Warehouse•Fort Worth, TX

1d•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role is crucial in maintaining customer satisfaction and upholding the company's values of Customer First, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and safety. The position requires flexibility, reliability, a positive attitude, willingness to learn, initiative, and a commitment to high-quality work. The representative will be responsible for customer invoicing and billing, including month-end processes, monitoring and correcting errors, and ensuring accurate pricing updates. Additionally, the role involves administrative support, such as covering the reception desk, cross-training for account coverage, and maintaining an organized workspace. Effective customer communication via various channels is essential for establishing and maintaining professional working relationships.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to learn Warehouse Management System and Transportation Management System functionality.
Ability to answer phone by the third ringing cycle.

Nice To Haves

Flexibility to work the hours needed to support business goals (including overtime, weekends and holidays).
Ability to remain open-minded, perform a wide variety of job tasks, and transition from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work.
Completes work in a timely, accurate, and consistent manner.
Plans and schedules time off in advance with supervisor or manager.
Avoids unscheduled days off which will result in attendance points.
Maintains a “Whatever it Takes” attitude.
Lives by company stated values and inspires others.
Approaches new tasks with an interest to learn.
Seeks out additional work when job tasks are completed.
Goes above and beyond required tasks.
Maintains high standards despite pressing deadlines.
Produces accurate, thorough, and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows all written and verbal instructions provided by management, project leader, etc…
Shares all information in a professional and factual manner ensuring the best decisions are made for the company.
Reports all issues to your manager/supervisor.
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines.

Responsibilities

Ensure timely, accurate, and customized invoicing for all customers.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures and meet customer-based periods by ensuring all billings are complete by set deadlines.
Update invoices accurately with price changes based on contracts or addendums.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.
Participate in pre-shift meetings and department meetings.