Customer Service Representative -Monday - Friday 7am-3:30pm

ALLEN DISTRIBUTION•Fort Worth, TX

just now•Onsite

About The Position

The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a 'Customer First' approach, treating everyone with respect and dignity, operating with high business ethics, and fostering a continuous improvement culture committed to safety. Employees are expected to be flexible, reliable, have a positive attitude, be willing to learn, take initiative, maintain high quality of work, follow directions, communicate professionally, and maintain an appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn Warehouse Management System and Transportation Management System functionality.
Ability to answer phone by the third ringing cycle.
Ability to work the hours needed to support business goals, including overtime, weekends, and holidays.
Ability to remain open-minded and perform a wide variety of job tasks, transitioning effectively between tasks (multi-tasking).
Punctuality and preparedness for work.
Ability to complete work in a timely, accurate, and consistent manner.
Ability to plan and schedule time off in advance.
Maintain a 'Whatever it Takes' attitude.
Willingness to learn new techniques as job requirements change.
Seek out additional work when job tasks are completed.
Go above and beyond required tasks.
Participate in pre-shift and department meetings.
Maintain high standards despite pressing deadlines.
Produce accurate, thorough, and professional work.
Understand and implement 'Only Handle It Once – OHIO' principle.
Follow all written and verbal instructions.
Share information in a professional and factual manner.
Report all issues to manager/supervisor.
Maintain an appropriate appearance and dress according to established dress code guidelines.

Nice To Haves

Ability to learn WMS.
Ability to learn Warehouse Management System and Transportation Management System functionality.

Responsibilities

Ensure timely, accurate, and customized invoice delivery to customers.
Process daily invoicing for Value Add and Transportation.
Process billing according to customer billing procedures and meet customer-based periods by set deadlines.
Update invoices accurately with price changes based on contracts or addendums.
Monitor and record external invoice errors.
Suggest improvements for invoicing accuracy and efficiency.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing for account coverage.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized work area.
Establish and maintain professional working relationships with customers via e-mail, telephone, and face-to-face visits.