Customer Service Representative - Madison Park

Mechanics Bank•Seattle, WA

12d•$21 - $32•Onsite

About The Position

Mechanics Bank is seeking a full-time Customer Service Representative for its Madison Park Branch. Under general supervision and in accordance with established policies and procedures, the representative performs basic to moderately complex banking transactions, provides attentive customer service, resolves inquiries, maintains accounts, and refers customers to additional products and services. The role is responsible for accurate, high-quality work, including cash balancing, and for following bank procedures and applicable banking regulations. The representative processes teller transactions, assists customers with account servicing, answers questions in person and by phone, educates customers about banking technology, and identifies opportunities to recommend relevant products and services. The role also includes cash handling and security duties, assisting with branch opening and closing, preparing compliance-related forms and reports, and supporting branch audits as requested. Travel is 0–10%.

Requirements

High school degree or GED required; additional experience may be considered in lieu of a degree.
At least 1 year of customer service and cash handling experience in a customer-facing role required.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand requests for additional services and make appropriate referrals.
Ability to inform customers about additional products and services and make appropriate referrals.
Knowledge of applicable bank policies and procedures.
Ability to meet the physical demands described, including regularly sitting, talking or hearing, and using hands to handle objects, tools, or controls; occasionally standing, walking, reaching, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 10 pounds.
Close vision.

Nice To Haves

At least 1 year of experience in a banking environment with basic knowledge of bank deposit products and services preferred.
Basic knowledge of bank deposit products and services.

Responsibilities

Accept, verify, and process customer transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Serve customers efficiently while maintaining accuracy and complying with security procedures, bank policies, and regulatory guidelines.
Assist with account reconcilement, statement and check copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
Assist at other branches as needed.
Provide courteous, professional customer service in person and over the phone, and respond to inquiries accurately and promptly.
Identify customer needs, explain product and service features and benefits, and refer customers to appropriate products, services, or departments.
Educate customers about mobile and online banking.
Maintain and balance cash supplies and balance cash at the end of each shift.
Review transactions for red flags and potentially fraudulent items, maintain awareness of scams, and refer unresolved issues to Branch Management or appropriate departments.
Assist with branch opening and closing in accordance with established security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft materials, to support policy and regulatory compliance.
Assist with branch audit functions as requested.
Complete required compliance training or tasks by assigned due dates.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days accrued at one hour for every 30 hours worked, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings accounts.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for Retail Incentive Plan.