Customer Service Representative
Integrity Roofing & Construction•Poulsbo, WA
•$20 - $22•Onsite
About The Position
At Integrity Roofing, we believe great customer experiences start with great people. We're a locally trusted roofing company built on professionalism, accountability, and doing the right thing for our customers every time. We're looking for a Customer Service Representative who brings the rare combination of warmth, hustle, and professionalism. You'll be one of the first people customers interact with, making you an important part of our team and our reputation. The right person is friendly, organized, dependable, and genuinely enjoys helping others.
Requirements
- A friendly, approachable personality with excellent customer service skills.
- Strong verbal and written communication abilities
- Professional appearance and demeanor.
- Highly organized with strong attention to detail.
- Dependable, self-motivated, and able to manage multiple priorities.
- Comfortable working in a fast-paced office environment.
- A proactive mindset and willingness to jump in wherever needed.
- Above all, someone who demonstrates integrity, responsibility, and trustworthiness in everything they do.
Nice To Haves
- Experience in customer service, reception, administrative support, or office coordination is preferred.
Responsibilities
- Schedule and coordinate appointments for our sales team based on assigned territories and routing maps.
- Follow up with leads generated by our overnight call service to ensure timely customer contact.
- Welcome and assist walk-in customers with professionalism and enthusiasm.
- Process customer payments, review contracts, and answer basic questions about our roofing services.
- Create and maintain marketing, production, and customer project folders.
- Ensure customer records, contracts, and project documentation are accurate and up to date.
- Support daily office operations through customer communication, administrative tasks, and coordination between departments.
- Maintain a clean, organized, and professional office environment.
- Identify tasks that need attention and take initiative to complete them without being asked.
- Help create a positive experience for every customer who interacts with our company.
Benefits
- Paid time off and paid holidays
- Opportunities for growth and advancement
- Medical, dental, vision, and life insurance available
- 401(k) plan available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
