Customer Service Representative

Middleton Heat & Air • Bryant, AR

7d • $17 - $19 • Onsite

About The Position

This role involves handling inbound telephone calls, qualifying customer inquiries, and transferring them to the appropriate department or person. The representative will also take service calls, set up new accounts, schedule appointments, and make outgoing calls to existing contract customers. Responsibilities include entering and updating customer information in the system, following up on customer calls as needed, and documenting all call information according to standard operating procedures.

Requirements

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of accounting/billing practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills (65 WPM minimum)
• Knowledge of administration and clerical processes

Nice To Haves

• Verbal and written communication skills
• Listening skills
• Purchasing/ordering/receiving and then turning over to dispatch
• Problem analysis and problem solving
• Basic accounting skills
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience

Responsibilities

• Answer inbound telephone calls
• Qualify customer inquiries and transfer to department/person
• Take service calls, set up new accounts, and schedule accordingly with customer
• Make outgoing calls to schedule appointments with existing contract customers
• Enter new customer information into system
• Update existing customer information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed