Customer Service Representative Best Mexican Foods Distributor
Legacy Food Group•Chester, NY
•Onsite
About The Position
Best Mexican Foods is looking for a motivated, bi-lingual (Spanish/English) and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to customers by processing orders, resolving inquiries, and supporting sales and operations teams. This role ensures accurate and timely communication to maintain customer satisfaction and operational efficiency.
Requirements
- High school diploma required
- 1–3 years of customer service experience required
- Fluent in Spanish and English required
- Proficiency in Microsoft Office Suite and CRM systems
- Must be eligible to work in the United States
Nice To Haves
- associate degree preferred
- food service or distribution industry experience preferred
Responsibilities
- Process customer orders accurately via phone, email, or online systems.
- Verify pricing, product availability, and delivery schedules.
- Respond promptly to inquiries regarding products, services, and deliveries.
- Resolve complaints and escalate complex issues to management when necessary.
- Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment.
- Communicate changes or delays to customers proactively.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Prepare daily or weekly reports as required.
Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account and Health Savings Account
- Life and disability insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
