Customer Service Representative

Mr. Appliance Of Northern Colorado • Loveland, CO

24d • $18 - $20 • Onsite

About The Position

Mr. Appliance is seeking Customer Service Representatives for their office. This role is crucial in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances. The ideal candidate will have a cheerful disposition, excellent telephone skills, and a passion for helping customers and improving the lives of families in the community. This position offers a fun team environment, ongoing training, and values work-life balance with no nights or weekends required.

Requirements

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills

Nice To Haves

• Exceptional Customer Service: Demonstrate ability to deliver a great customer experience, showing empathy toward the customer.
• Problem Solving: Requires critical thinking skills and the ability to problem solve.
• Efficiency: Be efficient with your time and able to excel in a fast-paced office environment.
• Punctuality and Reliability: Be available and show up on time.
• Pride in the Details: Value attention to detail in completing customer information and reports.
• Previous office experience is a plus!

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Service Professionals.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software.

Benefits

• Health, Dental, and Vision benefits are offered after 90 days of employment.
• PTO: paid time off of X days per year
• Fun Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED