Customer Service Representative

Tonia Anderson•Harrisburg, PA

23d•Onsite

About The Position

Come join us! We value teamwork, work balance, fun and food! As an Insurance Customer Service Rep, you will be the main link between our customers and agency sales staff. You will get to build relationships with our customers and provide outstanding customer support, while assisting the existing team. Your attention to detail, experience in customer support, and desire to help grow the agency make you an ideal fit. We welcome customer-focused and empathetic team member and anticipate internal growth opportunities for especially driven and sales-minded candidates. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.

Requirements

Demonstrated customer service experience
Insurance Property & Casualty License must be obtained
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Nice To Haves

Bilingual Spanish preferred but not required.

Responsibilities

Establish customer relationships and follow up with customers as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
Responds to customer inquiries regarding coverages, billing, claims, or products by helping processes change to existing accounts and policies.
Schedules appointments with existing or prospective customers for agency employees