Customer Service Representative

ARC Document Solutions•Charlotte, NC

11d•Onsite

About The Position

ARC Document Solutions, Inc. is seeking a professional, customer-focused Customer Service Specialist to provide exceptional support to our customers and clients. The ideal candidate is a strong communicator who is organized, solution-oriented, and committed to delivering a positive customer experience. This role serves as a key point of contact for inquiries, order support, issue resolution, and customer relationship management.

Requirements

High School diploma or equivalent
1-3 years of related administrative, customer service focused experience
Ability to lift up to 25 lbs. periodically
Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
Proficient problem solving and conflict resolution skills that yield positive results
Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

Responsibilities

Greet customers and provide customer service to clients via phone, email, or in-person visits.
Manage communication with print requests.
Monitoring orders, quoting, outsourcing of many kinds of print requests.
Will work with management on new initiatives/programs as they arise.
Process in-person, phone, electronic, and hard copy work orders.
Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
Take service and supply requests from customers via phone, email or MPS portal.
Process these requests through Fleet Manager.
Dispatching service requests to technicians/remote support.
Process supply requests and submit the orders to purchasing.
Maintain Fleet Manager so that information is current.
Attention to detail is the key to success.
Perform other tasks, duties, or functions as directed.