Customer Service Representative

Dempsey & Siders Agency • Washington, DC

1d • Onsite

About The Position

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Requirements

• High School Diploma or equivalent experience.
• Generally, a minimum of 3 years of experience in customer service or account management within the insurance industry.
• As appropriate for line of business, insurance licensure and/or certifications may be required.
• Makes methodical yet swift decisions to meet customer needs.
• Working knowledge of insurance products, documents, and industry practices.
• Strong customer service and interpersonal skills.
• Develops communication skills that convey a clear understanding of the unique needs of various customers.

Nice To Haves

• Business Unit: Specialty Equipment

Responsibilities

• Researches and resolves simple to moderately complex concerns and inquiries in real time for customers and policyholders.
• Analyzes the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies.
• Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff.
• Utilizes a customer-focused, needs-based review process to inform customers about products or services.
• Documents and updates customer records based on interactions.
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
• Performs other duties as assigned.

Benefits

• medical, dental, and vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off
• paid holidays
• a 401(k) plan with company match
• an employee stock purchase plan
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees