Customer Service Representative

Southern Tire Mart•Columbia, MS

3d•Onsite

About The Position

Southern Tire Mart is seeking a Customer Service Representative to join their team. This role involves answering inbound calls, providing information about products and services, and coordinating with dispatch teams to ensure timely customer support. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and possess basic computer skills. This is an onsite position with opportunities for career growth within an industry-leading company.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment drug screen.
High school diploma or GED required.
Typing speed of at least 40 words per minute.
Excellent verbal communication and customer service skills.
Ability to multi-task and work in a high-paced environment.
Basic computer skills.

Nice To Haves

Experience with call center or dispatch systems preferred.

Responsibilities

Answer inbound calls promptly and professionally.
Provide accurate information on products, services, locations, and roadside assistance availability.
Record customer requests and details accurately in the company’s system.
Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
Maintain a courteous and professional demeanor in all customer interactions.
Handle multiple inquiries simultaneously while maintaining attention to detail.
Uphold company standards, policies, and procedures.