Customer Service Representative

Alliant Insurance Services•Omaha, NE

12d

About The Position

Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance related products, and to promote the company's product portfolio via the telephone and internet to support the organization to increase company revenue and profit.

Requirements

High School Diploma or GED
One (1) or more years Customer Service experience
Customer service or call center experience
Strong verbal and written proficiencies of the English language
Working knowledge of insurance services industries
Knowledge of the general industry procedures, practices and terminology
Skill in working effectively with inbound and outbound callers/customers
Skill in negotiating and problem solving to resolve internal and external conflicts
Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
Skill in the use of time management and organization skills
Skill in maintaining effective working relationships with all customers, employees and the general public
Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred)
Ability to communicate effectively, both orally and in writing, in a constructive manner
Ability to approach and communicate with a wide range of personalities in a professional and courteous manner
Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations
Ability to engage in effective interpersonal interaction, verbal communication and written communication
Ability to persuade
Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests
Ability to read, write and communicate English effectively
Ability to maintain all company policies, including all confidentiality and safety policies
Ability to actively contribute to team effort
Ability to work independently, exercise independent judgment, make and execute decisions
Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame

Responsibilities

Place and receive outbound and inbound calls related to the development of insurance leads.
Promote the company’s product portfolio and provide service assistance to consumers.
Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries.
Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent.
Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance.
Monitor compliance with program reporting rules and service requirements.
Update and maintain proprietary Lead Advantage System in accordance with policies and procedures.
Document each and every consumer contact with detailed notes.
Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees.
Assists with special projects/assignments as requested by members of management.
Performs other duties as assigned by management.